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河北省2 853 例心理援助热线求助者的人口学特征 及来电需求分析
李兴艳李静齐国娥李占敏李健崔利军
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目的 从河北省心理援助热线求助者来电的数据和内容两个方面总结和分析其人口学特 征和来电需求。方法 选取2015 年3 月至2017 年3 月河北省(市区及22 个县)及周边省市心理援助热线 求助者为研究对象,对2 853 名心理援助热线求助者从性别、年龄、职业、学历和婚姻状况对不同的咨询 问题进行分析。结果 (1)人口学特征:在性别方面,男性来电人数[1 514名(53.07%)]高于女性[1 339名 (46.93%)];在年龄分布方面,30~39 岁[858 名(30.07%)]年龄段的人群来电数多于其他年龄段人群; 不同职业的人群中现职人员来电数最高[1 069 名(37.47%)];不同学历的人群中本科及以上学历者来 电数最多[1 242 名(43.53%)];不同婚姻状况的中已婚人群的来电数最多[1 365 名(47.84%)];(2)不同 人口学特征人群来电需求的分布:不同年龄、职业、婚姻和学历的来电需求分布差异均有统计学意义 (P< 0.05),不同性别人群的来电需求分布差异无统计学意义(P> 0.05)。20 岁以下年龄段的来电者主 要咨询人际关系问题,工作、学习、经济问题的咨询主要集中在20~29岁年龄段的人群,年龄段在30~39岁、 40~49 岁和50 岁及以上的来电者主要咨询家庭问题;现职和农民来电者主要咨询情绪问题,学生、临 时工和失业人群来电者主要咨询工作学习经济问题,病退人群主要咨询家庭问题;小学及初中学历人 群主要咨询家庭问题,高中、本科以上学历人群主要咨询工作、学习、经济问题;未婚、离婚及其他婚姻 状态的人群主要咨询工作、学习、经济问题,而已婚者主要咨询家庭问题。结论 不同来电者的来电需 求与年龄、职业、学历和婚姻状态有关,但咨询的问题主要集中在家庭问题和工作、学习、经济方面,提 示在今后的热线咨询中,咨询员应具备这两方面的专业知识,为来电者提供更有效的帮助。
基金项目:
Analysis on demographic characteristics and call demands of 2 853 cases of psychological assistancehotline help-seekers in Hebei province
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Abstract:
Objectives To summarize and analyze the demographic characteristics and call demands of psychological assistance hotline callers in Hebei province from two aspects: data and content. Methods A total of 2 853 cases of psychological assistance hotline callers were selected as the research subjects from Hebei province( the urban area and 22 counties) and its surrounding provinces and cities from March 2015 to March 2017. The different counseling problems were analyzed based on gender, age, occupation, educational background and marital status using SPSS 17.0 software. Results (1)Demographic characteristics. In terms of gender, the number of calls from men[ 1 514(53.07%)] is higher than that from women[ 1 339(46.93%)]; In terms of age distribution, the number of calls from individuals 30-39 years old[ 858(30.07%)] is higher than that from other age groups; the number of calls from current employees among different employment statuses is the highest[ 1 069(37.47%]; the number of calls from people with bachelor's degree or above was the highest among people with different educational backgrounds[ 1 242(43.53%)]; the number of calls from married people among people with different marital statuses was the highest[ 136(47.84%)].( 2)Distribution of caller demands in different demographic characteristics. The distribution of caller demands in different age, occupation, marriage and education showed statistical difference( P<0.05), while the distribution of caller demand in different gender groups showed no statistical difference( P>0.05). Callers under the age of 20 are mainly consulting on interpersonal relationship problems. Consulting on work-study-economic problems mainly focuses on people aged 20-29. Callers aged 30-39, 40-49 and over 50 mainly consult family problems. Current employees and peasant callers mainly consult emotional problems; students and temporary workers and unemployed people mainly consult work-study-economic problems; those who have retired due to illness mainly consult family problems; people with primary and junior middle school education mainly consult family problems; those with high school or bachelor's degree mainly consult work-study-economic problems; those with unmarried, divorced or other marital statuses mainly consult work-study-economic problems, while married people mainly consult family problems. Conclusions Different callers' demands are related to age, occupation, education and marital status, but the problems of counseling mainly focus on family problems and work-study-economy. It is suggested that counselors should have professional knowledge of these two aspects in future hotline counseling, in order to provide more effective help for callers.

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